Eligible returns
Unopened, unused, and sealed items may be reviewed for return eligibility within the stated support window after delivery.
Policy
Returns are handled carefully because cosmetics and skincare products must remain safe, sealed, and traceable.
Unopened, unused, and sealed items may be reviewed for return eligibility within the stated support window after delivery.
Opened skincare, cosmetics, body care, kids care, and hygiene-sensitive items may not be returnable unless there is a verified fulfillment issue.
Customers should contact support promptly with order details and clear photos if an item arrives damaged or different from what was ordered.
Approved returns are reviewed by support before any replacement, credit, or refund action is completed.