Policy
By using Jenny's Cosmetics, you agree to use the platform only for legitimate product shopping, consultation booking, wholesale ordering, and account management.
By using Jenny's Cosmetics, you agree to use the platform only for legitimate product purchases, consultation bookings, wholesale ordering, and account management. Customers are responsible for keeping their account, delivery address, and contact details accurate and up to date.
Before placing an order, customers must confirm the selected products, quantities, prices, delivery address, and payment details. Customers are responsible for ensuring that all order information is correct before completing checkout. Jenny's Cosmetics is not liable for orders placed with incorrect details provided by the customer.
Payments are processed through Paystack. An order may remain pending until payment confirmation is received. Jenny's Cosmetics does not store sensitive card details. All prices displayed are in the local currency and are subject to change without prior notice.
After an order has been placed and paid for, customers may request changes only within a reasonable window where the order has not yet been packed or dispatched. Paid orders cannot be cancelled by customers and refunds are not automatically permitted outside of our return and refund policy.
Wholesale features are available to signed-in active customers only. Wholesale orders are subject to minimum order quantities per item. Wholesale pricing is protected and only visible to verified wholesale accounts. Jenny's Cosmetics reserves the right to review or revoke wholesale access at any time.
Products, pricing, promotions, and stock levels may change at any time. Checkout validation confirms the payable total before payment is initialised. Jenny's Cosmetics reserves the right to cancel or adjust orders in cases of stock unavailability or pricing errors.
If you choose to sign in using Google, you agree to our use of your basic Google profile data — name, email, and profile picture — solely for account access, identity display, and support. We do not use Google data for advertising, and we do not sell or share it with third parties beyond what is required to operate the platform.
For help with order details, payment confirmation, account access, consultation bookings, or wholesale queries, contact the Jenny's Cosmetics support team through the contact details available on the platform or email hello@jennyscosmetics.com.
